Support
Making your business application work pain-free
A business application such as an ERP helps you run your business transactions, plan and monitor your performance. But it can get quite complex to manage. The need for keeping up with the market dynamics requires frequent change requests to be delivered. Having a ‘right’ set of core team members with required knowledge level available 24X7 and motivated in a support role is a challenge. As is employee attrition which requires frequent training efforts and need to manage disruptions. Maintaining a system on your own can indeed be a pain.
We provide application maintenance services to take the pain out of the equation.
OPERATIONAL MODELS
Onsite Support (Consultants deployed in your office)
Offshore Support (Consultants supporting you from our office)
Shared Offshore Support (Shared consultants supporting you from our office)
Hybrid Support (Mix of any or all of the above)
App-based Support (Basic support delivered via a mobile app)
All support models are delivered through a tiered expertise model with basic end user issues getting resolved by Level 1 consultants going up-to complex issues and change requests being resolved by Mentor level consultants with 20+ years of hands-on expertise in applications and the right qualifications to get into C-level conversations.
Our problem - solution database keeps growing thereby shrinking the resolution time and keeping your business processes running without disruption.
Proactive suggestions are given based on the mentor experience with other installations
Benefits
Reduced overhead requirement for maintaining a heavy core team / IT support team
Business can focus on core competence
Faster resolution of simple as well as complex issues due to our multi-client exposure
Quicker delivery of change requests due to ready accelerators such as reports, formsm interfaces
Proactive recommendations on system improvement opportunities
Availability of senior team with deep functional knowledge on call
What We Will Do
Support Management & Governance
Provision of platform for support requests
Testing
Production Migration
Handover
Application Software installation and patch maintenance
Incident Management
Fine tune project plan
Support
What You Need To Do
Support Management & Sponsorship
Quick turnaround on queries and testing
Provision of connectivity and system access
